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You can reach us via email at info@tuffgarms.co.uk, or use the contact form on our website for any inquiries.

Yes, our sweatshirts are designed to be unisex, providing a comfortable and stylish fit for everyone.

Currently, we sell exclusively online through our website, www.TuffGarms.co.uk

We offer a variety of sizes to ensure a perfect fit, from XS to 3XL. You can find detailed sizing information on each product page.

Tuff Garms is all about creating a clean, casual aesthetic with premium sweatshirts that are perfect for everyday wear.

We use premium, sustainable fabrics that provide a balance of comfort, durability, and eco-consciousness in every piece.

Tuff Garms is a UK-based clothing brand offering high-quality, stylish sweatshirts designed for those who want to make a statement. Our unique designs are created with passion and attention to detail, aiming to provide customers with a garment that is both comfortable and bold. Each item is carefully crafted to ensure durability, comfort, and a standout look, offering limited edition designs that reflect modern trends with a focus on premium materials.

Our products are ethically sourced and manufactured in the UK. We prioritize quality and craftsmanship in every step of the production process, ensuring that each sweatshirt meets our high standards for comfort and durability. We're committed to offering premium garments that are made responsibly, using the best materials available.

At the moment, we only offer designs created by us. Customers can't design their own garments, but we provide exclusive and unique designs.

Yes! Once your order has been dispatched, you will receive a tracking number via email so you can follow your order's progress.

If your order has been dispatched and you're experiencing delays, please check the tracking information for updates. If there’s still an issue, contact our customer service team, and we’ll assist you in resolving it.

Our standard processing time is 2-5 business days. Once your order is shipped, delivery times vary based on your location. UK orders typically arrive within 3-5 working days, while international orders may take longer, depending on customs processing and shipping service.

Yes! We offer worldwide shipping, and shipping costs will be calculated at checkout. Please note that international deliveries may be subject to additional customs charges or delays.

If your package is lost or damaged, please reach out to our customer service team. We will investigate the issue with our delivery partners and work on a solution.

We currently do not ship to PO Boxes. Please provide a physical address when placing your order.

Shipping costs are calculated based on your delivery address and the size/weight of your order. You'll be able to see the shipping cost at checkout before you complete your purchase.

Delays can sometimes occur due to high demand or factors out of our control, such as weather conditions. If your order is significantly delayed, please reach out to us, and we’ll help track it down.

Unfortunately, once your order is processed, we are unable to change the shipping address. Please ensure all details are correct before completing your order.

Unfortunately, we are unable to refund the original shipping charges unless the item is faulty or not as described.

If your item is damaged or faulty, please contact us within 7 days of receiving it, and we will arrange a return and refund or replacement free of charge.

Once your return is processed, we will issue a refund to the original payment method. Please note that it may take a few days for the refund to appear in your account depending on your payment provider.

To return an item, please contact our customer service team to receive instructions on how to send it back to us. You will be responsible for the return shipping costs unless the item is faulty or damaged.

Once we receive your return, it will typically take 5-10 business days to process and issue a refund. You will be notified via email once your refund has been issued.

We accept returns on unworn, unwashed, and undamaged items within 30 days of receiving your order. Please ensure that all original tags are still attached. Customised or personalised items cannot be returned unless they are faulty.

Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error in your order.

We only accept returns for unworn, unwashed, and undamaged items. If the item has been worn or washed, it will not be eligible for a return.

Unfortunately, we do not offer direct exchanges. If you'd like a different size or colour, please return the original item for a refund and place a new order for the correct one.

To keep your sweatshirt in the best condition, follow the washing instructions.

To ensure the best fit, we recommend checking our size guide. This provides detailed measurements. If you're between sizes, we suggest sizing up for a more relaxed fit.

Yes, our sweatshirts are designed to fit true to size. We encourage you to consult our size guide on the product page to select the best fit for you.

Yes, detailed measurements for our sweatshirts are available in the size guide on each product page.

Our sweatshirts are pre-shrunk, but some minor shrinkage may still occur after washing. To maintain the fit, we recommend following the care instructions carefully.

If you're uncertain about the fit, feel free to reach out to our customer support team with any questions about sizing, and we can help guide you based on your measurements or preferences.

If you’ve ordered the wrong size, please refer to our Returns policy to return the item for a refund. Unfortunately, we do not offer direct exchanges, but you can place a new order for the correct size.

If you are between two sizes, we typically recommend sizing up for a more relaxed fit or down for a more snug fit, depending on your style preference.

Our sweatshirts have a regular fit, designed to be comfortable but not too loose or too tight. They are perfect for everyday wear and can be layered for added warmth.

If you need to change your delivery address, please contact us as soon as possible. We will try our best to make the change before the order is dispatched.

There could be several reasons for a declined payment, such as insufficient funds or incorrect card details. Please check your payment information or try a different payment method. If the issue persists, contact your payment provider or our customer service team.

Yes, you will receive an order confirmation email once your purchase is complete. This will include details about your order, including the items, size, and payment receipt.

At this time, we do not offer gift cards. However, we plan to introduce this option in the future, so stay tuned for updates!

Yes, absolutely! Our website uses secure encryption technology to protect your personal and payment information. We are committed to ensuring a safe shopping experience for all our customers.

We accept major credit and debit cards, including Visa, MasterCard, and American Express. We also accept PayPal for added convenience.

To place an order, simply browse our product collection, select your desired sweatshirt, choose your size, and click 'Add to Cart.' Once you're ready, proceed to checkout to enter your shipping and payment details.

Once your order is placed, it’s processed quickly. If you need to make changes or cancel, please contact us immediately via email or our contact form. We will do our best to accommodate requests before the order is shipped.

If you have a valid discount or promo code, simply enter it at checkout, and the discount will be applied to your total order. Make sure the code is entered correctly, as they are case-sensitive.

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this to track your order’s progress online.

Yes, some of our garments are made with recycled materials. We aim to increase the percentage of recycled content in future collections to reduce waste and support the circular economy.

At the moment, we do not offer a recycling program, but we are exploring options to allow customers to recycle their old garments. Stay tuned for updates on this!

Yes! We are committed to sustainability, using high-quality materials with minimal environmental impact. Our garments are produced using ethical manufacturing practices to ensure quality while protecting the environment.

We are focused on reducing our carbon footprint by using eco-friendly materials, working with suppliers who prioritize sustainability, and exploring ways to reduce emissions during production and shipping.

Our suppliers use efficient cutting techniques to reduce fabric waste, and we are committed to continuously improving our production processes to minimize waste and promote sustainability at every stage.

Yes, we use environmentally friendly packaging materials. Our boxes and mailers are recyclable and compostable, and we strive to reduce excess packaging whenever possible.

We partner with manufacturers who uphold ethical labor practices, ensuring fair wages, safe working conditions, and respect for workers' rights throughout the production process.

While our products are not yet officially Fair Trade certified, we work closely with our suppliers to ensure that they adhere to fair labor practices and sustainable manufacturing standards.

Our sweatshirts are made using sustainably sourced materials, such as organic cotton or recycled fabrics. We focus on reducing waste, energy consumption, and minimizing our carbon footprint.

We actively monitor our supply chain to ensure that all partners follow ethical and sustainable practices. We aim to work with manufacturers who share our values and continuously strive to improve environmental and social responsibility.

Yes, we use cookies to enhance your browsing experience and provide personalized services. You can manage cookie preferences through your browser settings.

All payment transactions are securely processed using industry-standard encryption to protect your data.

We do not sell or share your personal information with third parties, except when necessary for fulfilling orders (e.g., with our payment providers or delivery services).

No, you can shop as a guest. However, creating an account allows you to save your details for faster checkout and track your orders.

Yes, your privacy and security are our top priority. We use secure encryption methods to protect your data.

You can create an account by clicking the "Sign Up" link at the top of the website and filling in your details.

If you'd like to delete your account, please contact our customer service team, and we’ll assist you in removing it.

No, you can shop as a guest. However, creating an account allows you to save your details for faster checkout and track your orders.

Click the "Forgot Password" link on the login page, enter your email address, and follow the instructions to reset your password.